DRAFT — placeholders in [BRACKETS] and the refund rules below must be confirmed by AutoBodyEstimate before publishing.
Last updated: [DATE]
We want you to be satisfied with your report. This policy explains when you can receive a refund for orders placed on AutoBodyEstimate.com.
If you cancel your order before we begin working on it (while its status in your account is “Received”), you will receive a full refund. To cancel, contact us at [CONTACT EMAIL] with your order number.
If the photos or documents you provided are not sufficient, we will first contact you and ask for what we need. If we still cannot prepare a reliable report, we will refund your order in full.
Because each report is prepared specifically for your vehicle, orders are not refundable once the report has been delivered. If you believe the report contains an error, contact us within [NUMBER] days of delivery and we will review and correct it at no extra cost.
Refunds are not provided based on the decision of an insurance company or third party, or on the settlement amount you receive. See our Terms of Service for more information about the nature of our reports.
Approved refunds are issued to the original payment method within [NUMBER] business days. Your bank may take additional time to show the refund on your statement.
For refund requests or questions: [CONTACT EMAIL] · [PHONE]
