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FAQ

Frequently Asked Questions

Everything you need to know about our collision repair estimates and total loss valuation reports.

Faq

About Our Reports

Learn which report you need, what’s included, who prepares it, and how it can be used.
Choose the Insurance-Quality Collision Repair Estimate when you need a detailed breakdown of expected repair costs. Choose the Total Loss Valuation Report when you need professional documentation supporting your vehicle’s fair market value.
It is a professional, line-by-line repair estimate covering labor, paint, parts, materials, and relevant repair procedures. The completed estimate is delivered as a professional PDF report.
It is a professional assessment of your vehicle’s fair market value. The report includes comparable vehicle research and supporting documentation that can be used during total loss discussions.
Our reports follow established collision-estimating practices and industry-standard methodologies associated with platforms such as CCC ONE, Mitchell, and Audatex.

Every report is prepared and reviewed by an experienced collision-estimating professional. We do not rely solely on automated estimates or generic pricing calculators.

Yes. You can share the report with a body shop to discuss the expected repairs and costs. The final repair plan may change after an in-person inspection or if hidden damage is discovered.

Insurance & Claims

Learn how our professional reports can support insurance discussions, claim reviews, and total loss decisions.
Our reports use professional, industry-standard estimating practices and are designed to support insurance discussions. Final acceptance and claim decisions remain with the insurance company.
Yes. The detailed breakdown can help identify differences involving labor, parts, paint, materials, and repair procedures.
Yes. A Total Loss Valuation Report provides comparable vehicle research and supporting documentation that can be used when discussing or appealing an insurer’s valuation.
Send us the insurer’s request and our team will review it. We will advise whether additional documentation, clarification, or an update can be provided.
No. Our reports provide professional supporting documentation, but the insurance company remains responsible for its final claim, coverage, and payment decisions.

Photo Requirements

Learn which vehicle and damage photos are needed to prepare an accurate report.
You should provide clear photos of the vehicle, the damaged areas, the VIN, and any relevant details requested during submission. Wider photos and close-up images help us understand both the location and extent of the damage.
Take photos in good lighting and make sure the damaged area is clearly visible and in focus. Avoid reflections, shadows, obstructions, and images taken from too far away. Multiple angles are recommended.
Submit the clearest photos you can and explain which area cannot be accessed. We will review the available information and let you know if anything else is required. Damage that is not visible may require an in-person inspection.

Pricing & Payment

Understand report pricing, payment methods, and refund policies.
Insurance-Quality Collision Repair Estimates start at $49.99 for minor damage. Final pricing depends on the extent and complexity of the damage. Total Loss Valuation Reports are available for a fixed price of $149.00.
The currently available payment methods will be displayed securely during checkout.

Contact our support team and explain your concerns. We will review the report and the information originally submitted to determine whether a correction or clarification is required.

Refund eligibility is handled according to our Refund Policy. Please review the policy or contact our support team before ordering if you have any questions.

Delivery & Process

See how long it takes and what happens after submission.

Collision repair estimates are generally completed within 24 hours. Total loss valuation reports are generally completed within 24–48 hours after all required information has been received.

Your completed report will be delivered digitally as a professional PDF, ready to download, review, share, or print.
Contact our support team with the requested changes and any additional information. We will review the request and advise whether the report can be corrected or updated.
Our team reviews your vehicle information and photos. If anything important is missing, we may contact you for clarification. Once the review is complete, an experienced professional prepares your report and delivers it digitally.

Still have questions?

Our support team is here to help. Get in touch and we’ll respond as soon as possible.
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