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Privacy Policy

DRAFT — placeholders in [BRACKETS] must be completed and the full text reviewed by AutoBodyEstimate before publishing.

Last updated: [DATE]

This Privacy Policy explains how [BUSINESS LEGAL NAME] (“AutoBodyEstimate”, “we”, “us”) collects, uses and protects your information when you use AutoBodyEstimate.com (the “Site”).

1. Information we collect

  • Contact and account details: name, email address, phone number, state and ZIP code, and your account login.
  • Vehicle and claim information: year, make, model, trim, VIN, mileage, damage description, dates of loss or accident, insurance company, claim number and insurer offer amounts.
  • Photos and documents you upload, such as vehicle photos, insurer valuation reports and repair invoices.
  • Payment information: payments are processed by Stripe. We receive confirmation of payment but do not store your full card number.
  • Technical data: IP address, browser type and pages visited, collected through cookies and similar technologies.

2. How we use your information

  • To prepare and deliver the report you ordered.
  • To manage your account and order history.
  • To contact you about your order, including requests for additional photos or information.
  • To process payments and prevent fraud.
  • To operate, secure and improve the Site.

We do not sell your personal information.

3. Who we share information with

We share information only with service providers that help us run the Site and deliver our services, such as our hosting provider, payment processor (Stripe), email delivery provider and [ESTIMATING SOFTWARE / OTHER PROVIDERS]. We may also disclose information when required by law.

4. Data retention

We keep order information, uploaded files and reports for [RETENTION PERIOD, e.g. 3 years] so you can access your reports and for our legal and accounting obligations. You can ask us to delete your information earlier, subject to those obligations.

5. Security

Uploaded photos, documents and reports are stored in a protected area of our server and can only be accessed by you (through your account) and by our team. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

6. Cookies

We use cookies that are necessary for the Site to work, such as keeping you logged in and remembering your order during checkout. [ADD ANALYTICS OR MARKETING COOKIES IF USED.]

7. Your rights

You can request access to, correction of, or deletion of your personal information by contacting us at [CONTACT EMAIL]. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion. We will not discriminate against you for exercising these rights.

8. Children

The Site is not intended for children under 13, and we do not knowingly collect information from them.

9. Changes

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10. Contact

[BUSINESS LEGAL NAME]
[BUSINESS ADDRESS]
Email: [CONTACT EMAIL]
Phone: [PHONE]